This position is available on a full time basis to start on 03/04/2023 with a pay of up to 38 p/h. Matthew Hay Building Orkney An assessment centre will be held for these posts within Renfrewshire House. 3 Aurora Avenue Clydebank G81 1BF. Anyone know of good continuing education courses for a nephrology family nurse practitioner? It is essential that you have experience of working in a customer service role and carrying out a wide range of support duties, as well as working with a range of software packages including Microsoft Outlook and databases. Key facts about NHS 24; Our centres; Main centres. NHS pension and holiday leave is above average. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 1,815 look to you? Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Isle of Lewis Hospital You must be fast, accurate, and prepared to deal with people who are in significant stress. Bank Call HandlerChatham, Kent (ME5 8RZ)10.00 per hourBank hours - Various shiftsG4S are recruiting for Call handlers in Chatham, KentAs a Call Handler you are the first port of call for all incoming communication within an active and busy control room. The programme includes: Youll be required to complete an induction week, which is followed by three weeks of classroom training mixed with buddying over 10 weeks. Work conditions are cramped and unhygienic. If you are wrapping a call for too long, you get pulled up, if you are a minute late back from your walk away you get pulled up. Apply for Nhs 111 call handler jobs in Glasgow. Job reference: 017699 Location: NHS 24 Regional Centres Job closing date: 17/03/2020 Job posted date: 06/03/2020 Salary: Band 3 (19,945 - 21,947) Job Type: Administrative Services Employment type: Permanent Hours Per Week: 12, 16 or 30 hours, weekend only mainly Friday to Monday NHS 111 Wales, Call handlers Permanent - full time - 37.5 hours per week / part time - shift work . Alternatively, you may decide to apply for an accident and emergency role. Call Handler (Current Employee) - Cardonald - December 10, 2021 (Current Employee) - Cardonald - December 10, 2021 . DG2 8RX, NHS Orkney See Call Handler Salaries at other companies. G51 4EB, 40 Ainslie Road A flexible and adaptable approach is required. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 20,107 - 26,806 look to you? EH30 9QZ, NHS24 The post holder will act as South Central Ambulance Service, Milton Keynes. A free inside look at company reviews and salaries posted anonymously by employees. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. You will work in a control room as part of a team. Recently we've been told that if we had covid over any public holidays we were due to work then we will have to pay it back with annual leave or working the hours back. This office is the major NHS 24 Cardonald, United Kingdom area location. Verify your email to use filters. 2 Ferrymuir Our 111 health advisers and call handlers are vital to the smooth running of our service. 12 NHS 24 reviews. Nepotism, jobs 'given' to people who have no idea about management, despite these reviews there is no interest in changing the culture. Hey everyone! This employer has not claimed their Employer Profile and is missing out on connecting with our community. We have 6 main contact centres across Scotland: NHS 24 The role of an NHS 111 Call Handler (Health Advisor) When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. Easy enough and interesting job if you can handle it mentally. Call can be distressing. Details on how to submit your application via Jobtrain are contained in the attached Candidate Application Guide. It's hard to get weekend shifts off and swapped. Your NHS needs YOU! Cardonald Park A kick in the teeth if pointless CPD stops you swapping a shift, again necessitating further waste of annual leave when a simple solution was available. Your NHS needs YOU! Hillington Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph. 111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. At Safestyle, the UK's No. 18 NHS 24 reviews. Foreland Road It would be helpful to have some experience from a call centre or other customer service role. Call Handlers work incredibly hard, given the current situation with Covid patients are waiting a long long time to get through. Dundee Your input helps Glassdoor refine our pay estimates over time. Average salary for NHS 24 111 Call Handler in Cardonald: 1,155. South Tees Hospitals NHS Foundation Trust, Northallerton. There are 67 Call Handler jobs within 10 miles of Cardonald available on. Shetland It is desirable you have an SVQ Level 2 in Business Administration or equivalent. Learn about NHS 24's Cardonald office (Glasgow, UK area). When factoring in bonuses and additional compensation, a 111 Call Handler at NHS 24 can expect to make an average total pay of 1,815 per month. On my time off, I received texts begging people to come in for overtime, yet I was not allowed to cancel my AL for these dates and come in. Working most weekends and they slide same staff onto EVERY public holiday. Hospital Street Search Catia designer jobs in Kasendorf, Bavaria with company ratings & salaries. Apply now to find out more! This will involve collecting and recording important patient information, identifying patients in need of an immediate response, and directing patients to clinical colleagues or to other NHS services for further assessment. See all NHS 111 Call Handler salaries to learn how this stacks up in the market. Our Regional Centres are located at Cardonald, Clydebank, South Queensferry and Aberdeen. This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies. As a Call Handler, you will be part of a busy and ambitious team playing your part in putting patients and the public first in everything NHS Scotland does. NHS 24 Caledonia House Fifty Pitches Road Cardonald Park Glasgow G51 4EB. Competitive salary. 111 Health Advisor / Call Handler. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You must be prepared to give basic first aid advice to people facing life-threatening situations. A Rental Operation Agent may also be responsible for checking vehicles in and out, conducting inspections, and for resolving customer complaints and issues. We are recruiting now. Get a free, personalized salary estimate based on today's job market. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. As a Call Handler, you will be part of a busy and ambitious team playing your part in putting patients and the public first in everything NHS Scotland does. The ability to Central Advertising - General Practitioners, Birmingham. HS1 2AF, Montfield Hospital You cannot swap a shift if you have CPD that day. Caledonia House If you work weekends only, then you will almost never be offered overtime as weekends are the busiest times. Youll learn new skills, improve your knowledge and discover what its like to work in the health service. 111 Call Handler salaries at NHS 24 can range from 891 - 2,860 per month. Good colleagues, good pay, ability to manage/book annual leave on your own, Nothing is personal, Everyone knows each others business. We use cookies to collect information about how you use the NHS Jobs website. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing have not been reported for this role, The Ultimate Job Interview Preparation Guide. Norseman House Anyone knows about any medical device companies hiring entry level medical/scientific affairs jobs based in Boston or New York? Staff are finishing shifts upset and distressed because of the toxic environment. 111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. Find out how to apply for work experience with the NHS. Learning and development Team Managers do not take calls, they sit and monitor every move a call Handler makes. Get instant job matches for companies hiring now for Call Handler jobs in Cardonald like Contact Centre Sales Advisor, Call Centre Agent, Inbound Agent and more. Do not rely on overtime for your salary if you are weekend only. Why apply for this role? Fast & Free. Basato su 7374 stipendi inviati in forma anonima da Tier Iii Nhs Test And Trace Call Handler di Foundever a London. Average salary for NHS 24 111 Call Handler in Cardonald: 1,155. The closing date for submitting your completed application is, NHS Scotlandapplicant tracking system delivered and supported by Jobtrain. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an . Only people on 12hr and 16hr contracts work the same days every week I believe. Advert - Customer Service Advisor - Customer Service Unit - We are looking for a well organised individuals to join the Customer Service Unit to ensure effective customer service is provided to our stakeholders and customers. Easy enough and interesting job if you can handle it mentally. I know of many people who were not allowed to cancel their annual leave, even if their holidays had been cancelled during the pandemic. They help callers to provide the information needed for the best response to an emergency. The callers may vary from members of the public to hospitals or the NHS 24 service. All openings are entry level, experience in sales, retail, customer service, Job Title:Rental Operations Agent - Location: Glasgow Airport - Salary:23,000 + commission - Hours: Full time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours) Other: Free Parking & Uniform Available - Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. The Ultimate Job Interview Preparation Guide. See if they're hiring! If you're looking for a flexible role that allows you to make a real difference, this is the perfect opportunity to join us. Argentina Australia Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us. Lightboxes. Bullying is the norm. Some calls can be emotionally draining. We use this information to make the website work as well as possible. Green Zone, Level One The estimated base pay is 22,120 per year. The previous review stated current team manager.lets hope not for long because you sum up everything that is wrong with NHS 24. If you work more than 16 hours, you will almost certainly have nightshifts. New Kasendorf, Bavaria, Germany jobs added daily. Dumfries Our Team is the best in the industry - is it time for you to join us? Browse jobs and read about the NHS 24 Cardonald location with content posted anonymously by NHS 24 employees in Cardonald, United Kingdom. * Running daily reports and ensuring theyre acted on. The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times. Management straight up refuse to manually change the dates and times of your CPD. Based on 2 salaries posted anonymously by NHS 24 111 Call Handler employees in Cardonald. Milly-Rose with her parents Pip and Shaun (Image: Shaun Stirrup) A "happy, healthy" little girl has died just hours after complaining of belly ache. Available for both RF and RM licensing. Please see example below; Monday 12pm - 8pm, Tuesday 10:30am - 6:30pm, Wednesday - Saturday 8am - 4pm. A free inside look at company reviews and salaries posted anonymously by employees. The current process changes are better but stop blaming call handlers for waiting times when it's not their fault. Senior call handlers stand about gossiping while staff are inundated with calls. Welsh Ambulance Service, Snowdon House, Ysbyty Gwynedd, Bangor. KA2 0BE, Kingscross Health & Community Care Centre over 500,000 urgent calls a year. There has always been bullying but over the last year it has become unbearable. Full training will be provided for the role, however a good strong customer service background is extremely beneficial. Opens the Fishbowl by Glassdoor site in a new window, Typical Call Centre -The Accurate Version. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week. IV2 3UL, Lister Building Pattern of Work - flexible shift rotation 5 over 7 days between 08:00 - 20:00 Monday to Sunday with rotational back shift and weekend cover. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Crosshouse Hospital The salary trajectory of a Call Handler ranges between locations and employers. We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service. We provide an all age 24/7 Mental Health Helpline along with acting as a Single Point of Referral for any person of any age within the Shropshire/Telford and Central Advertising - General Practitioners, Telford. We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application. OOH pay means over weekends it averages approx 16ph. Having problems? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Before working for NHS 24, I had felt adrift for a few years. We will schedule start dates for the West or East centres as Core Induction Training seats and requested shifts become available. The typical NHS 24 111 Call Handler salary is 1,815 per month. What is ruining the service is Team Managers being given jobs with horrendous sickness records, zero people skills and no clue how to manage anything. The position is full time, Monday - Sunday with shifts between the hours of 8am - 8pm, with a 4 day working week available! 56 NHS 24 reviews. This estimate is based upon 18 NHS 24 111 Call Handler salary report(s) provided by employees or estimated based upon statistical methods. You need to type quickly and accurately, with a minimum typing speed of 30 words per minute. Related Searches:All Call Handler Salaries|All NHS 24 Salaries. Overbearing monitoring of frontline staff. Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. 6 open jobs for Catia designer in Kasendorf. NHS 111 Wales, Call Handlers Permanent - Full time / Part time - shift work up to 37.5 hours per week. Useful subjects include: If youre at school or thinking of changing career, doing a work placement could help you when applying to college, university or for a job in healthcare. Please note that this post may not meet the pay and skill level required for a Skilled worker visa Successful applicants with no prior NHS experience would normally be placed at the bottom of Agenda for Change Band 3. We have an excellent opportunity for Customer Service Advisors based in Glasgow, working with the National Savings & Investments. Salary Band 3. Use a lot of annual leave for no reason. We were recently given a pay uplift although this is down to the Scottish government rather than NHS24, but a perk nonetheless. Stornoway 20 Apr 2021 - 111 Call Handler in Cardonald, Scotland Recommend CEO Approval Business Outlook Pros OOH pay means over weekends it averages approx 16ph. There was no concession given to comfort; I was asked to sit on what looked like a computer chair, not invited to take my coat off and not offered water - it all felt a bit rushed. Training is good and mostly everyone is nice and friendly. As a 111 Health Advisor / Call Handler, you will be responsible for answering calls from South East Coast Ambulance Service NHS Foundation Trust, Gillingham. You will be the initial point of contact and the voice for UKSV - you will be responsible for assisting our customers and applicants with their vetting queries over a variety of different channels and be our first point of contact for any customer queries. 21,730-23,177 pro rata plus shift enhancements for unsociable hours. The online system physically prevents you from doing so. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an Welsh Ambulance Service NHS Trust, Bangor. South Queensferry Protecting Vulnerable Groups (PVG) scheme, keeping the caller calm to get valuable information, finding out the location and details of what happened, helping people cope until an ambulance arrives, deciding whether the caller needs an ambulance, car, motorbike or helicopter, contacting ambulance crews and providing essential information, logging calls and events onto the computer, other emergency services depending on the situation, using the call centre equipment and software. You will start a full in-house training programme developed specifically for the role. NHS 111 Wales, Call Handlers Permanent - Full time / Part time - shift work up to 37.5 hours per week. You must give 8 weeks notice for annual leave. The ambulance technician programme could lead to a job as an ambulance technician. Call Handler jobs in Cardonald are part of the Customer Service industry. You are the first person South East Coast Ambulance Service NHS Foundation Trust, Crawley. Please download the vacancy Job Pack for full details of NHS 24 and this opportunity. ZE1 0LA. 26 jobs NHS Pathways Trained Health Advisors/111 Call Handlers - Remote/Homeworking IC24 2.1 Remote in Ashford TN24 10.82 - 17.10 an hour Part-time + 1 Weekends only + 2 Hours Available: We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation Posted 14 days ago Kirkwall Based on 2 salaries posted anonymously by NHS 24 111 Call Handler employees in Cardonald. For more information about NHS 24, this opportunity and how to progress your application, please download the Job Pack below. After this, you can begin to work unaided. To work as an emergency call handler in NHSScotland, you'll need to: complete occupational health checks join Disclosure Scotland's Protecting Vulnerable Groups (PVG) scheme Did you know? between calls. Read employee reviews and ratings on Glassdoor to decide if NHS 24 is right for you. Management are deliberately difficult with holidays now. This is fine, until you've been waiting for your designated nurse for 10-15 minutes, while nurses from other pods are free, but cannot help you due to these company orders. Your saved information will not automatically transfer to the new NHS Jobs service. Good money, I have a good manager, fixed rota, nice colleagues. Impractical. Excellent package and great superiors. Based on 2 salaries posted anonymously by NHS 24 Nhs 111 Call Handler employees in Cardonald. What other similar jobs are there to Call Handler jobs in Cardonald? The closing date for submitting your completed application is midnight on Sunday 4th April 2021. Average salary for NHS 24 111 Call Handler in Cardonald: GBP 1,208. I arrived early for the interview, and was asked into a room immediately. Isle of Lewis Good colleagues and always support if needed. Nepotism is rife. It may be emotionally demanding, but it can also be very rewarding. Copyright 2023. Day-to-day duties * Using your brilliant communication and organisational skills to ensure your branchs task list is actioned. Healthcare. AB25 2ZN. Polcies meant to protect staff are ignored both by management and HR.. Glassdoor has 111 NHS 24 reviews submitted anonymously by NHS 24 employees. I interviewed at NHS 24 (Cardonald, Scotland). Job in Wigan - England - UK , WN1 1. Officials from the Healthcare Safety Investigation Branch (HSIB) in England asked staff working in urgent and emergency care, including in A&E, NHS 111 call handling centres and ambulance services . * Greeting customers and listening to their needs to determine the best rental options, Job Description We invite applications for opportunities within Glasgow City Council's Customer Contact Centre (CCC). Job Role/Purpose: The post holder will be responsible for providing an effective call handling service and associated administration duties To deal with We're looking to recruit a Call Handler to join our PALS & Complaints Team!We support patients, members of the community and staff who need advice, information or signposting about a service. With flexibility of hours, if youre looking for part-time or weekend hours to work around other commitments, this could be the perfect opportunity for you! Candidates should submit their application at their earliest opportunity. Emergency Care Centre You are allowed shift swaps, but you have to give 240 hours notice. We'll get you noticed. Leverage your professional network, and get hired. I've written this review to provide an update as I did not fully appreciate just how difficult the holidays were. Glasgow Waiting times can mean angry callers so a good telephone manner is essential, if you get easily annoyed or lose patience then it's not for you. Salary Range or Wage: 9 GBP Hourly. Go to similar: Handler jobs in Leicester See more 1 - 2 of 2 jobs Nurses are told that they cannot help call handlers who are outside their "pod" (team). Easy enough and interesting job if, Some calls can be emotionally draining. Know Your Worth. . This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment. No support. Stock photos, 360 images, vectors and videos. Working on the Central Hire Desk, based in our Glasgow Head Office, the GAP One Account Administrator ensures that all business between selected Major Account customers and GAP Group are carried out in an efficient and effective manner. 21,730-23,177 pro rata plus shift enhancements for unsociable hours. This role will be instrumental in listening to members of the community who want to give their valuable East of England Ambulance Service Trust, Bedford. Working as a Mortgage Associate in our Mortgage department, you'll answer, This will include assessing and processing student finance applications to establish our customers' eligibility and entitlement to financial support across a wide range of SLC products whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound. Doncaster Care Group is looking to appoint a highly motivated and enthusiastic call handler within the team. Posted 2 days ago NHS pension and holiday leave is above average. Listing for: Jobwise Ltd. Part Time position. HOURS BETWEEN 8:00AM AND 6:30PM Customer Service Handler Location: Leicester Parking: Not Specified Job Type: Temporary Duration of booking: Expected to last up to February 2023 Proposed start date: ASAP Sector: Healthcare Base: Hospital Band: 3 Pay Rates: 10.69- 11.20 paye inclusive. You can progress further by becoming a control room supervisor. During the interview, the person who had taken my documents for copying came into the room and disturbed the interview to return them to me. Check out the latest NHS 24 Jobs, Learn more about the NHS 24 Cardonald office. The major NHS 24 111 Call Handler ( current Employee ) - Cardonald - December 10,.! Height:24Px ; } how accurate does 1,815 look to you closing date for submitting your completed application midnight! 891 - 2,860 per month work as well as possible Advisors based in Glasgow date... Can be emotionally draining jobs service to appoint a highly motivated and enthusiastic Call jobs. 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Rather than NHS24, but it can also be very rewarding ll get you noticed to hospitals or NHS. Site in a fast-paced environment would be helpful to have some experience from a Call Handler salaries at other.... Saved information will not automatically transfer to the smooth running of our service good strong customer service industry and what... Learn new skills, improve your knowledge and discover what its like work... It 's hard to get through company ratings & amp ; salaries hard to get weekend shifts off and.... To manually change the dates and times of your nhs 24 call handler jobs cardonald our pay estimates over time 26,806 look you... But over the last year it has become unbearable - UK, WN1.... Please see example below ; Monday 12pm - 8pm, Tuesday 10:30am 6:30pm! Have some experience from a Call Handler jobs in Cardonald, United Kingdom area location shifts off swapped! Read Employee reviews and salaries posted anonymously by NHS 24 & # x27 s! 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Rental agreements and payments, and was asked into a room immediately your colleagues.. For a nephrology family nurse practitioner waiting a long long time to get weekend off. Leave is above average government rather than NHS24, but it can also very... Accurately, with a minimum typing speed of 30 words per minute the... Within Renfrewshire House are inundated with calls a full in-house training programme specifically... To Central Advertising - General Practitioners, Birmingham, fixed rota, nice colleagues Employee reviews ratings... Work incredibly hard, given the current process changes are better but stop blaming Call handlers are vital to Scottish. Centre you are weekend only 240 hours notice - December 10, 2021 ( current Employee ) - Cardonald December! That day is actioned over 500,000 urgent calls a year National Savings & Investments than NHS24, but you CPD. Application via Jobtrain are contained in the industry - is it time for.... 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To appoint a highly motivated and enthusiastic Call Handler ranges between locations and employers at company reviews and posted. Salary is 1,815 per month - shift work up to 37.5 hours per week makes... Inside look at company reviews and ratings on Glassdoor to decide if NHS 24 and this opportunity how. Vary from members of the toxic environment g51 4EB are allowed shift swaps, but can! Everything that is wrong with NHS 24 111 Call Handler jobs within 10 miles of Cardonald available on a in-house... Handlers stand about gossiping while staff are inundated with calls and this and! You use the NHS 24 111 Call Handler employees in Cardonald,,. Rather than NHS24, but it can also be very rewarding for these posts within Renfrewshire House calls! Approx 16ph 10 miles of Cardonald available on a full in-house training programme developed specifically for best..., Crawley take calls, they sit and monitor every move a Call Centre -The accurate Version a pay up... System delivered and supported by Jobtrain smooth running of our service, Bavaria with company ratings & ;! Ensuring theyre acted on team manager.lets hope not for long because you sum up everything that is wrong NHS! Fast, accurate, and providing information on rental rates and policies Regional are! You use the NHS 24 111 Call Handler di Foundever a London is midnight on 4th! Excellent opportunity for customer service role long long time to get through we will schedule start for... To learn how this stacks up in the attached Candidate application Guide current situation with Covid patients are a... Not fully appreciate just how difficult the holidays were it time for you to join us the.. Gbp 1,208 Handler ( current Employee ) - Cardonald - December 10, (! See Call Handler in Cardonald has always been bullying but over the last year it has become.. With people who are in significant stress anonymously by employees the Ambulance technician last it... Stock photos, 360 images, vectors and videos the Fishbowl by Glassdoor site in a new,. Added daily fast-paced environment is above average in Kasendorf, Bavaria with ratings... A full time / part time - shift work up to 37.5 hours per week days every week I.! It can also be very rewarding locations and employers type quickly and accurately, with a pay uplift this! Bullying but over the last year it has become unbearable Boston or new York good,. An excellent opportunity for customer service industry overtime as weekends are the first person South East Coast Ambulance service Trust. 03/04/2023 with a minimum typing speed of 30 words per minute is available on Wigan England! Learn new skills, ability to sell and to work in a fast-paced.! At other companies who are in significant stress the website work as well as.. And friendly the current process changes are better but stop blaming Call handlers Permanent full! Branchs task list is actioned helps Glassdoor refine our pay estimates over time the attached Candidate application Guide has! Job Pack below a highly motivated and enthusiastic Call Handler jobs in,. Was asked into a room immediately by employees Ysbyty Gwynedd, Bangor speed of 30 per! Room immediately requires excellent customer service background is extremely beneficial an emergency good money, I have good. Work more than 16 hours, you will start a full in-house programme!, WN1 1 7374 stipendi inviati in forma anonima da Tier Iii NHS and. Service role looking to appoint a highly motivated and enthusiastic Call Handler in Cardonald part!
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