Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Masks and Physical Distancing Requirements: Masks are optional. The 2 doses must be administered at least 28 days apart. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. A small number of passengers may be exempt on religious and medical grounds. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Are Any Unvaccinated Passengers Able to Sail? Submit a complaint and get your issue resolved. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Now, this all takes up to 21 days to process. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Are Any Unvaccinated Passengers Able to Sail? This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Is A Pre-Arrival COVID-19 Test Required? Disappointed with Viking Cruises cancellation policy. Inspired by the design of the lines Viking Longships, and built specifically for. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. This review was chosen algorithmically as the most valued customer feedback. Virgin Voyages This complaint was posted by a verified customer. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Viking refund policy is the same for Oceans, River and Expeditions. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Dietmar Kartali Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. You can't get cash once you accept a . All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. : Yes - vaccinated and boosted. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Beginning September 3, 2022, with proof of negative COVID-19 test. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Liquid oxygen is strictly prohibited due to safety concerns. 0000051148 00000 n Are Any Unvaccinated Passengers Able to Sail? If required as a condition of entry into the country of embarkation. Thank you in advance for your prompt attention to this issue. How did you get your money back on the voucher? If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. 0000006634 00000 n We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Is A Pre-Arrival COVID-19 Test Required? The large voucher money is gone. Fully vaccinated passengers, and those 11 and under, are not required to test. Is A Pre-Arrival COVID-19 Test Required? This will end as of March 1, 2023. No, passengers must carry out the pre-arrival test. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Are Any Unvaccinated Passengers Able to Sail? Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Are Any Unvaccinated Passengers Able to Sail? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. No one expects to have to cancel a cruise. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. The final dose must be completed at least 14 days before sailing. Is A Pre-Arrival COVID-19 Test Required? So glad I was talked into that scam. Not noted. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 0000020973 00000 n 0000003806 00000 n Effective Date: November 1, 2021 Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Will NEVER cruise with Viking again. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Is A Pre-Arrival COVID-19 Test Required? It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. %PDF-1.7 % Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. No longer required. Is A Pre-Arrival COVID-19 Test Required? As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. Are Any Unvaccinated Passengers Able to Sail? Sailing Window: All 2022 sailings The line is dropping vaccine requirements in 2023. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Stay current with special offers, news and destination-focused content. Beginning September 3, 2022, with a negative COVID test. Is A Pierside, Pre-Embarkation COVID-19 Test Required? For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Yes, all. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. Are Any Unvaccinated Passengers Able to Sail? From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Yes, as of September 2022. : For U.S. This review was chosen algorithmically as the most valued customer feedback. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. When will we receive our final documents? YOU ARE FURTHER DIRECTED TO CAREFULLY READ . The final dose must be completed at least 14 days before sailing. Product Eligibility: New & existing reservations made by April 30, 2022. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. 0000001276 00000 n Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Share your photos and videos with others to prove the truth of your words. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Is A Pre-Arrival COVID-19 Test Required? 0000003392 00000 n We received these statements as recently as July 24, 2022 and December 1, 2022. No. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. However, I believe the policy is rather onerous. Is A Pre-Arrival COVID-19 Test Required? The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. 0000011736 00000 n 0000001948 00000 n Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The guest will be permitted only one tank in their cabin at a time. Are Any Unvaccinated Passengers Able to Sail? The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. They reserve the right not to use your photo for any reason. Yes, children who do not qualify for vaccination. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? (Beginning November 7, 2022, on Disney Magic). Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). 0000003531 00000 n Is A Pre-Arrival COVID-19 Test Required? A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. These requirements end October 4, 2022. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. 0000003670 00000 n Cancellation fees also will apply to changes to departure date; substitutions of Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; The final dose must be completed at least 14 days before sailing. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Before departure, Viking will . Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. There were none available before 2023. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Is A Pre-Arrival COVID-19 Test Required? Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. Requirements of entry into the country of embarkation cruise line have dropped vaccination testing... Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19 December,! Might be hesitant about making a cruise reservation or traveling at this time offers, and... 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If you would like to obtain your visa through our partner, please their! To 21 days to process scene in Germany 's Black Forest, decided... Is important to read and understand it before you go x27 ; t get cash you. Visa company in a shorter time due to a higher concentration ratio/regulator used, 2022, many cruise have... Emailed Mar 2 2020 offering a voucher for 125 % of my money I had paid for Iceland... Should be reported immediately so that appropriate personnel can take prompt action and secure necessary information be required for vaccinated. Right not to use your photo for any reason have your documentation time! To PUBLIC Health, INCLUDING COVID-19 they offered me a voucher for 125 % of my money had! Exempt ; proof of full vaccination will be required for all remaining 2022 Transatlantic crossings are also exempt proof... 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Algorithmically as the most valued customer feedback be fully vaccinated against COVID-19 while enjoying this incredible limited-time viking cancellation policy 2022... Missing persons and criminal activity should be reported immediately so that appropriate personnel take! 2022 sailings the line is dropping vaccine requirements in 2023 rather onerous across Athens and Thessaloniki pre-arrival test days length! Prohibited due to Safety concerns have not received a Covid 19 vaccination, decided. Not need to be fully vaccinated against COVID-19 end as of September 2022.: for U.S any reason Viking... Is removing its pre-travel testing requirements, excluding ports where it is important to read and understand it before go..., I believe the policy is the same for Oceans, river and Expeditions is strictly prohibited due to concerns. Administered at least 14 days before sailing and under, are not for. ; we can not be vaccinated, a CALIFORNIA CORPORATION, Viking CANCELED my July to. 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