jQuery(this).removeClass('inactive'); Desired outcome: And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. If surburban propane would have done what it advertises I would have had an automatic delivery and this whole thing would never have happened This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. I thought, how could I owe them another $2000 or more? GIVE THEM BACK THEIR BRICKS when flipping tanks. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. I do not like paying when I was given no choice. Our bill had never been over $100.00 in the 25 years living in our house. YES $10.339 a gallon. Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. & Charge $90 to pick their tank in labor. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. Im using the fuel just for my stove they charged me a big price for the credit I had with them..I got ripped offI was with them for 17 years and most of the time I couldnt call themthe lines were always busyEach year they would say one price and just about made you sign a contract because the rate was so high we were afraid of sky rocketing prices if we didnt sign with themI live in the country so they knew we couldnt do anything elseOther companies wouldnt deal with me because I had their huge underground tank..that I thought I paid for..there seems to be no record of that . Even without a gas delivery I will be billed $120 a year for the rental and inspection. Then no one shows up. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. Desired outcome: Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. } I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. Mary - that depends. I rent my tank so I have a yearly fee of $51.46. I was told that if I did not pay the fee, they would turn-off my gas supply by disabling it; yet, as stated above, the gas in the tank was paid-in-full and therefore, MY PROPERTY. I do not have the option of switching companies because the apartment building I live in is all run off of one company and it is the landlords decision. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Doubt that will happen. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. We continued to get phone calls and bills through 11/10 harassing us about payment. However, I did not deposit it within the 60 day window you imposed. Thanks. Truth - is there no propane; no help; going out of business? Now two weeks latter No Calls. I called to have tank locked at the beginning of December when I moved out.A few days later, suburban said a worker was ill and they would have to go the following monday. I am being charged $5.00 per gallon. Quite a mess! So rude, over charges like crazy and had no respect for their customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. I would definitely recommend Suburban Propane." You tell me how to go through a 200# tank every three months!? He did this for everyhome he built in subdivision. Desired outcome: Dingmans . In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. 7 gallons at a cost of about $67..! FAQ About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Now, its $156.00 for the same usage. Just letting you know I no longer need your service (customer for 13 years, I'm changing to another company. Our energy prices are very modest compared to most. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. I don't live in a town. When I purchase an item in a store, again the cost per item is made available for my information, and I am not charged for items I do not bring to the cashier; however, the items I DO purchase become my property, and at no time has a store ever decided to charge me extra fees because I did not purchase some random minimal amount, nor has any store ever threatened to come repossess the item(s) for which I already paid! I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. }); At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. More lies. I was told by multiple employees that this would be resolved. When my home was buit the builder installed inground tanks from Agway, now Suburban. In other words, I was being penalized and receiving additional charges (a.k.a. Finally i told them to stop, that i was switching to Petro and they continued to deliver. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. The first I saw of their price was $4.912 per gallon printed on the delivery stub. When I have called I was told many times they did not install the tank. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media. Called in when they said it had to be in Monday. My name is John Foley If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. I get my refund of $198. I signed up one year ago and its been nothing but lies, and excuses .Suburban propane has missed deliverys, canceled number of service appointments, and frankly every time you call it take days for a return call. Some kind of reduction in yearly charges. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. For more information on the Suburban Propane class action lawsuit, read the Suburban Propane class action complaint or visit the Suburban Propane Class Action Lawsuit website: If You Have Thoughts On The Suburban Propane Class Action Lawsuit, Share Your Class Action Comments Below. That was considered accurate by them. I am not pleased that Suburban does not schedule in advance and that once the tank is filled there is no recourse other than to pay. My mom kept every bill and statement they received and was very organized. We have to pay to have tank dug up in order to get rid of Suburban. Desired outcome: Suburban Propane has an average consumer rating of 2 stars from 141 reviews. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! They insisted that I owed them this money. I talked with the driver he couldnt get to me that day but said he would come the next day. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Will I be able to do that and who provides this service in Saratoga county NY? I was charged $ 10.339 a gallon. I called the next day and was told that this was the correct amount. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place.
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