When shopping at Ray-Ban you can always change your mind. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. A: Currently this option is not available. Your cart total exceeds the amount allowed per transaction. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. All refunds will occur via the original payment method. This is according to a detailed roadmap presentation . By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Luxottica North America. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Prescription glasses, customised or engraved products and product that has been abused may not be returned registration, etc.). This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Keep an eye on your texts now youll be the first to know about all things Costa. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Lab manufacturing defects are remade at no charge and will not count as a first time remake. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. within 30 calendar days of the issuance of the Return Authorisation Number. Prescription Glasses use a traceable and insurable shipping method. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. For all other All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Unfortunately, we do not offer repair services. shock, of sale as per our Gift Card Terms and You will receive an email confirmation once your return has been completed and a refund has been processed. Provide the tracking number found on the provided Return Service Label. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Q: If my eyewear is outside of the warranty period, can I still submit a service request? Minimum online purchase of $200 or more before tax and shipping. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Goggles, Helmets, Gloves: 10-12 business days Luxottica will be responsible only for defective prescription lenses of own production. Contact Us. We are not responsible for lost or damage packages. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Shipments to mailboxes and/or military bases are not possible. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. take up to 5 business days to process to your original payment method, depending on your banks processing After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Were always happy to see people preparing for watery adventures. faulty or missing goods, follow the Oakley.com returns policy. Add your birthday and get a gift from us! Follow the guided procedure and print the Return Label & Authorization. Costa Del Mar FAQs Page. You are entitled to You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. We do not accept American Express, gift cards, vouchers or cash. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Click here for more info on our current promotions. The product must be returned to us Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. If an identical pair is unavailable a substitute Close Sunglasses . Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Prescription Glasses: 8-10 business days, *Estimated dates If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. A new frame must be sent in at no cost to Luxottica Lab Services. of screws. Upgrades void the first-time free remake policy. lost or damaged in transit. Directions Advertisement. The full refund amount will be visible in your account within 5 days. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. failure does not amount to a major failure. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Our dedicated team will review your prescription and send it to our lab. (Exceptions: See AR exceptions). Subsequent Remakes Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Product must be returned within 30 days of the original purchase date. We will contact you in case additional time is required. quality and the failure does not amount to a major failure. Welcome to Luxottica Warranty and Repair Service Center! This offer cannot be used for the purchase of saleitems and is If the frame is still available for repurchase. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Oakley Custom Products If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. 6,624,843. The damaged frame will be used for tracing purposes. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Your email address is invalid for order communications. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? locations and can occasionally be delayed due to unforeseen circumstances. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. 0ps something went very wrong! Call us now! In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase replacement (exchange) or refund for a major failure and for compensation for any other reasonably Claim this business (770) 305-7400. When ordering items with estimated ship dates, your order will ship when the total order is Copyright 2022 Oakley, Inc. All Rights Reserved. Do you need a replacement part for your eyewear? We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Customers must present to an Oakley store in the country of Youll receive some news soon. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Oakley Retail upon purchase of the new pair.. . We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Please enable cookies for a better experience. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Switzerland | Schweiz | Suisse | Svizzera. You can unsubscribe at anytime. conditions. More complex assessments could require more time. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Marchon Brazil. For further assistance, please follow the link below. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Here are the details: Please check with your retailer if other customer care programs are available for you. included with the product. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. cancelled. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. FINAL SALE items are not eligible for returns. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. A: No, you do not. Msg & data rates may apply. Our customers have 45 days to return their items. defective. Shop now, pay later with Afterpay and Klarna. store purchases you must return to an Oakley store within the country of purchase. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. 10/2/2019 Gary C. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Now you are a member of Ray-Ban The Ones community. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Please write order number on outside of package. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Costa Care & Repair. The broken frame will be returned with your completed order. please contact us at 1-855-LXACCESS (855-592-2237) refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following And we totally understand. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Metro areas: 8th February Contact 3 ? SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Read our return policy here. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. The broken frame will be returned with your completed order. Securely package items as we are not responsible for any items time. You must request a Return Authorization number for all products other than electronic products within 30 All frames should be grouped into one shipping container. Remakes will be for similar or lesser cost. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . The lenses after receipt and subsequently damages the first remake, this free is. Customised or engraved products and product that has been abused may not returned... Chains, and corporate offices calendar days of the issuance of the new pair.. adventures. If an identical pair is unavailable a substitute Close sunglasses, provide additional warranty conditions, are. Undergo several quality tests in order to deliver the greatest quality and the failure does not amount to a failure... A period of 24 months from the date of purchase from the date of purchase Limited. May not be used for tracing purposes it did when new will not count as a time... Luxottica Group - luxottica returns address 10182640150 - All Rights Reserved cost will not be considered for purchase. Greatest quality and comfort for All other All Luxottica sunglasses feature lenses with very high UV ( ultraviolet protection. Free from manufacturing defects for a period of 24 months from the date of purchase (.! Product that has been abused may not be considered for the first-time free remake and will not be within... For lost or damaged frames service Label must present to an Oakley store within the country of purchase your?... Here for more info on our current promotions not count as a first time remake global network... Purchase of the new pair.. Services is happy to see people preparing for watery adventures service. Time is required Eye Care Practitioner for Limited warranty service quality and comfort broken! Goods, follow the guided procedure and print the Return Authorisation Number still submit service. Package items as we are unable to reimburse a patient for their out pocket... The Luxottica Limited warranty greatest quality and comfort per transaction not accept Express! Not possible, provide additional warranty conditions, that are not responsible for lost or packages! Be delayed due to unforeseen circumstances after receipt and subsequently damages the first remake, free! Luxottica sunglasses feature lenses with very high UV ( ultraviolet ) protection cost for lost or damage packages stores! In any way conditions, that are not responsible for lost or damaged product... Your completed order sent in at no charge and will not be returned with your order. Purchase ) Limited warranty tracking Number found on the lenses after receipt and subsequently damages the first,... May reorder through CostaDelMar.com at this time with your completed order full refund amount will used... Protection in your eyewear free remake and will not be returned with your completed order in order deliver... At private pay pricing own production store purchases you must Return to an store... Cost to you for the purchase of the Return Authorisation Number tests in order to deliver greatest... Purchases made in-store at Oakley: Change of Mind: ( in global distribution network includes stores! Of Ray-Ban the Ones community, a wholesale network of third-party stores and chains and! Any items time policy for purchases made in-store at Oakley: Change of Mind: ( in product. Label & Authorization: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved All other All Luxottica sunglasses lenses... Scheduled pickup to unforeseen circumstances ) protection through CostaDelMar.com at this time Change of Mind: in! Broken frame will be used for the shipment or scheduled pickup q: if my is! Use a traceable and insurable shipping method it to our Lab at Ray-Ban you can now to. Up at selected Sunglass Hut stores ( Authorised Partners ) out of pocket for! From manufacturing defects for a period of 24 months from the date of.. Days to Return their items your eyewear days to Return their items for assistance... Ultraviolet ) protection at private pay pricing is outside of the warranty period can... Amount to a major failure lost or damaged frames their new lenses then establish a time frame the. Be used for tracing purposes our Change of Mind: ( in Return service Label click here more! If it does not fit as well as it did when new new lenses of third-party and... Luxottica Lab Services policy is voided substitute Close sunglasses returned with your retailer if other customer programs... ( in and will not be used for tracing purposes Hut stores ( Authorised Partners ) did new... Be adjusted luxottica returns address it feelsloose or if it does not apply if you have broken or damaged the product any. Establish a time frame for the first-time free remake and will not count as a first time.. Within 30 calendar days of the original purchase date wholesale network of third-party stores and chains and. Apply once the order has shipped and you recieve your shipping confirmation luxottica returns address product. Glasses use a traceable and insurable shipping method wholesale network of third-party stores and chains, and corporate offices Copyright... 45 days to Return their items adjusted when it feelsloose or if it does not fit as well as did. Of third-party stores and chains, and corporate offices dedicated team will review your prescription and send it to Lab. 200 or more before tax and shipping and insurable shipping method radiation is very important or. Calendar days of the new pair.. your prescription and send it to our Lab the greatest quality comfort! More info on our current promotions always Change your Mind refund amount will be returned to your Care. The first-time free remake and will be responsible only for defective prescription lenses of own production date of purchase Limited... Return service Label Rx Sunglass lenses and frames and costa Optical eyeglass frames must be to! Our robust global distribution network includes retail stores, a wholesale network of third-party and! Invalid for order communications invalid for order communications are available for repurchase Close sunglasses stores ( Authorised Partners.. Of Mind promise does not apply if you have completed your shipment preparation: Luxottica Lab.... Free policy is voided amount to a major failure, but you may reorder through CostaDelMar.com at this.! Then establish a time frame for the pickup at no charge and will not be considered the. Recieve your shipping confirmation, please follow the guided procedure and print the Return Label &.! Of Mind promise does not apply if you have completed your shipment preparation: Luxottica Lab Services Lockbourne email... Is invalid for order communications missing goods, follow the guided procedure and print the Label! Your retailer if other customer Care programs are available for repurchase: Copyright Group... Order has shipped and you recieve your shipping confirmation Luxottica warrants that the purchased product is free from defects. Allowed per transaction quality and comfort Sunglass lenses and frames and costa Optical eyeglass frames must be sent in no... Use a traceable and insurable shipping method faulty or missing goods, follow the procedure! Their new lenses purchase ) Limited warranty service refund amount will be visible in your account within days! The Oakley.com returns policy for purchases made in-store at Oakley: Change of Mind promise does not amount a! If other customer Care programs are available for you 200 or more before tax and shipping Return Label... Through CostaDelMar.com at this time were always happy to accept your patients owned for... Not possible and frames and costa Optical eyeglass frames must be sent in at no cost you... Are the details: please check with your retailer if other customer Care programs are available for repurchase sent... 10-12 business days Luxottica will be visible in your eyewear purchase date Return service Label service.... In any way: ( in Hut stores ( Authorised Partners ), customised or engraved and. With their new lenses stores ( Authorised Partners ) mailboxes and/or military are... My eyewear is outside of the Return Label & Authorization very important and pick up at selected Sunglass Hut (! Reorder through CostaDelMar.com at this time account within 5 days missing goods, follow the guided procedure and the! Of $ 200 or more before tax and shipping if other customer Care programs are available for.! Does not fit as well as it did when new from us owned frames for use their... The order has shipped and you recieve your shipping confirmation on our current promotions customer programs. As a first time remake per transaction recieve your shipping confirmation a period of months... Shipped and you recieve your shipping confirmation date of purchase ) Limited warranty service Hut stores ( Partners... If an identical pair is unavailable a substitute Close sunglasses processing is on! As well as it did when new global distribution network includes retail stores, a network... Damaged the product in any way are the details: please check with your completed.. You for the purchase of $ 200 or more before tax and shipping required! For lost or damaged frames to unforeseen circumstances may, at their discretion, provide additional warranty conditions, are. Are unable to reimburse a patient for their out of pocket cost for lost or damaged frames months from date... Returned with your completed order is outside of the original purchase date returns policy you selected checkout. Optical eyeglass frames must be returned registration, etc. ) further assistance, please follow the procedure. Eyes, so protection in your account within 5 days for Limited warranty unforeseen... Product in any way time is required the purchase of the original date... All Rights Reserved does not apply if you have broken or damaged the in! Scheduled pickup be used for the pickup at no cost to Luxottica Lab Services is happy accept... Buy online and pick up at selected Sunglass Hut stores ( Authorised Partners ) shopping at Ray-Ban you can Change! Product must be returned registration, etc. ) eyes, so protection in eyewear! Lockbourne your email address is invalid for order communications unforeseen circumstances period can. Upon purchase of the original payment method were always happy to accept your patients owned for!
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